ABout SCM Solution
Since our founding in 2014, SCM Solution has supported clients and product developers located outside of Asia. We work as their supply chain management experts. Our clients outsource their supply chain tasks to us so they can focus on other aspects of their business.
No Factory Commissions
We act as an extension of our clients’ team and are paid directly by them allowing us to be objective and non-biased.
Supply Chain Experts
We specialize in building efficient, stable supply chains that benefit both our clients and factory partners.
Multilingual
Local multilingual professional talent close to factories to build better communication and relationships.
Fully Transparent
We connect the companies we represent with suppliers for open communication.
Successful projects come from clearly written requirements and acceptance criteria, transparency, and planning.
By working with SCM Solution, you gain a partner who understands both the customer’s expectations and your factories’ realities.
Frequently Asked Questions
This FAQ section answers the most common question that suppliers and vendors ask. For example; how we work, how we differ from trading companies, and what you can expect when working with us.
Who are our typical clients?
Our clients are founders, product developers, supply chain managers, and even investors in a variety of industries including electronics and textiles. They are mostly American and Australian but could be from any region, some even in Taiwan. They may or may not be experts in factory processes.
Will you prevent me from talking to the client?
No. We want the client to have visibility so our job is to be 100% transparent. We also want for factories to have all of their questions answered.
What kinds of tasks can we do for our clients?
Depending on where they are in their product development journey, we can assist with different tasks such as:
Contact factories that offer the products our clients need
Work with their existing factories to solve problems
Assist to sign NDAs
Review and share design documents
Review and share RFQs, POs, PIs Help the client send an RFQ to the factory
Support Prototype/Sample development if needed
Initial factory visits
Review BOMs
Help with logistics
Review SOPs
On-site inspection for products and factory lines
Why do we need to sign a NDA?
Our clients may require a Non-Disclosure Agreement (NDA) for all vendors to protect Intellectual Property (IP), including proprietary designs, drawings, private data and product specifications.
Are you a trading company?
We are NOT a trading company and do not earn money from margins. We are a supply chain service company, paid by our customers to act as their extended supply chain team, managing sourcing, product development, quality control, and direct communication with suppliers.
Why are you contacting me and not the client directly? The internet is so convenient, why do US/EU customers still need you?
- We are experts in supply chain management and product development.
- Our clients may or may not have a supply chain team, so they outsource supply chain work to us.
- We bridge time zone, language, and cultural gaps between designers and manufacturers, ensuring smooth project execution.
- We look forward to helping you and the client work together.
Do you charge suppliers to connect us to customers?
No, it does not cost anything to work with SCM Solution. We represent clients outside of Asia and they pay us for our supply chain work. We focus on transparency and fair partnerships.
Why do you ask for a factory visit?
Our clients ask us to make sure the factory partner is working on the type of products they want to produce. To understand if your factory is a match, we’ll often visit in person to see firsthand what is being produced at your factory. We also periodically check on-site to see IQC, FPQC, OQC, packing for shipping, production processes or for other specific needs. Of course, we are respectful of your time and will coordinate a convenient time to visit your factory.
Will we receive RFQs and POs directly from SCM Solution or the customer?
In most cases, you’ll receive contracts directly from the customer with SCM Solution copied. SCM Solution facilitates the process and ensures both parties align on key terms.
What kind of suppliers are you looking for?
We love suppliers who like to share their stories about how they make products, have strong technical capabilities, offer transparent communications, value their quality systems, know how to manage 3rd parties, and have a willingness to work on custom projects.